We're working on it, things should improve over the next few days.

Same here.   At times the club site won't open.   But if I go to the Alembic Guitars site first, and then click on "Alembic club" under "People", the club loads slowly.

Bill, tgo

Almost impossible on my laptop using Firefox.  VERY slow with Safari on my iPhone.  Very Frustrating.

It won't help your jack but to make sure the replacement one doesn't get fatigued. You can try bending the spring more to retain the cable connector, but there's the risk of breaking it. Maybe when you get the new one you can try one more time with the old one and see if you can bend it enough without breaking it.

Thanks for the info! It didnt occur to me that the cable could be different size. I´ll check with different cable.

And a regular stereo jack will not work in this application. Make sure your cable's connectors are actually 1/4" especially if gold-plated. Many are bigger and make the jack unhappy.

Quote from: edwardofhuncote on February 25, 2026, 01:23:52 PM
I can't find the location anymore, but the correct replacement jacks used to be available in the store as parts.

In general, you can find parts here:
https://store.turbify.net/alembic/parts.html

On the new site, it's under the "Products" pull-down, under the "Accessories Store" heading. 

Here's the link to the jack:
https://store.turbify.net/alembic/1moouja.html

I can't find the location anymore, but the correct replacement jacks used to be available in the store as parts.

slightly deviating...

in the early 2000's i ownd a steinberger XL-2 that was apparently haz-lab(?) equipped.  i always put rotosound RS-66s on my fretted basses, so that's how i set it up.  that stienie was the only bass i ever owned that was too over the top with rotosounds on it.  so i put a set of maxima gold rounds on it and it tamed the sound perfectly.  i don't recall them wearing faster than the rotos and i used to thrash that bass.  dunno how that translates to alembic but there ya are.   hth

Yes, prices do seem to be lower these days. Guitar Center has a used red knob one for sale at 1K US with no takers. Good luck with the sale though!